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shall be scheduled by the Owner, shall be scheduled for a maximum duration of
four (4) hours and will cover topics requested by the Owner.
F. The Dealer shall provide to the Owner video instructions on the operation and maintenance
of the system. Information contained in video will cover all points of operation and maintenance
covered in the instruction session with Owner's staff. A video recording of the actual instruction
session is acceptable. Provide two (2) full copies of video instruction. Video format shall be DVD.
3.9 WARRANTY
A. Manufacturer shall offer a limited warranty (from date of delivery) for products under
normal use and service to be free from defects in materials and workmanship for a period of eight
years for Unison DR Rack and two years for control electronics.
B. Warranty shall cover repair or replacement of such parts determined defective upon
inspection.
C. Warranty shall not cover any product or part of a product subject to accident, negligence,
alteration, abuse or misuse. Warranty does not cover any accessories or parts not supplied by the
manufacturer.
D. Warranty shall not cover any labor expended or materials used to repair any equipment
without manufacturer’s prior written authorization.
3.10 DEALER SERVICES
A. Service shall be provided directly by the dealer and service visits shall be made within
twenty four (24) hours of request.
B. Dealer shall maintain a 24-hour emergency service system. Upon owner contacting this
system, return contact must be made within fifteen (15) minutes or less. Any dealer that does not
supply a 24-hour service system must prove compliance and ability to supply emergency and after-
hours service.
C. Dealer shall provide a single full-time on staff project manager from the outset through the
completion of the project. This project manager shall be available for site meetings, site visits,
phone meetings and any necessary functions relating to the successful completion of the project.
This project manager shall be knowledgeable of all the equipment within the project and able to
assist and troubleshoot challenges, either potential or realized, with the installing contractor when
requested.
D. Dealer shall have on staff a minimum of one (1) ECPB certified member.
3.11 SUBSTITUTIONS
A. The system shall be as manufactured by Electronic Theatre Controls (ETC). There are no
approved substitutes or alternates.
B. If the Theatrical Dealer elects to provide an alternate system all costs associated with the
review and approval by the Owner shall be the responsibility of the Theatrical Dealer.
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